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Conference Calls

Use this feature when you want to allow multiple callers to communicate with each other over a voice call. The Callers join the call and are presided over by a Moderator. This is configured under Class5 > Conference.

New Conference Call

To create a conference call:

  1. Click the + icon.
  2. Enter the following parameters

    • Enter a Name for the conference call.
    • Select the Customer from the drop-down list
    • Enter the Extension for the callers to call (essentially, the dial-in number)
    • A 'PIN' may be configured for additional security
    • Select the conference Quality from the drop-down list. Quality is set by the amount of bandwidth available per caller: Narrow Band (8 KHz), Wide Band1 (16 KHZ), and Ultra Wide Band (32 KHz).
    • Set the Max Members to limit the number of concurrent callers this conference must allow. Note: the preset of '0' Max Members allows an unlimited number of callers can join the conference.

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Conference Call keypad options

Callers may use the keypad to control the audio on the conference call.

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|Keypad option|Result|Description|
|-------|------|------|
|0|mute|mute your microphone. The other callers cannot hear you.|
|1|vol talk down|decrease the volume (sensitivity) of your microphone, by 1 unit.|
|2|vol talk zero|reset the volume (sensitivity) of your microphone to the default value.|
|3|vol talk up|increase the volume (sensitivity) of your microphone by 1 unit. The other callers hear you louder.|
|4|vol listen up|increase the volume of the speakers by 1 unit. You hear other callers louder.|
|5|vol listen zero|reset the volume of the speakers to the default value.|
|6|vol listen down|decrease the volume of the speakers by 1 unit.|
|7|energy up|increase the minimum energy threshold by 1 unit. If the background noise is above this threshold, the background noise is bridged into the conference and only when you speak.|
|8|energy equal|reset the minimum energy threshold to the default value.|
|9|energy down|decrease the minimum energy threshold by 1 unit.|
|*|deaf mute|mute your speakers and the microphone, in one action.|
|#|hangup|disconnect the call and drop out of the conference.|