Table of Contents
- Table of Contents
- Detailed Features - ConnexCS
Detailed Features - ConnexCS
ConnexCS offers a wide range of features including Customer Management, Rate Card Management, CDR, Carrier Management, LCR (Least Cost Routing), Sandbox & much more.
- Unlimited customers with no limitations.
- Prepaid and Postpaid customers.
- IP Authentication & User/Password Authentication.
- Multiple Currency support- USD, GBP, EUR, INR, AUD.
- Alerts - Get notification of a low balance by email.
- Tax Management.
- Live Customer and Vendor balances.
- CLI Restrictions.
- Live Channels graph.
- CPS, ASR, ACD, Ring Time & PDD statistics.
- Latest Calls list on each customer account.
- Customer Portal with balance, CDR, rate cards, graphs:
- ACD Graph
- ASR Graph
- Channel Usage Graph
- CPS Graph
- DTMF Graph
- White label (Paid Subscription Only).
- Unlimited carriers.
- Auto update of provider balance through customizable API/Scraping.
- Separate CDR section for carriers.
Rate Card Management
- Unlimited number of rate cards.
- XLS, CSX, XLSX & ZIPped versions of the aforementioned import.
- Multiple providers per card.
- Auto LCR generation based on codes.
- Multiple Currency support for Vendor/Provider rate cards (USD, GBP, EUR, INR, AUD).
- Tech Prefix per provider switch, or per provider rate card.
- Advanced options for LCR mapping.
- NPA-NXX Compatible - Manage 100's of rate cards by the code.
- Automatically apply profit margin by percentage or fixed price against specific rate card codes.
- Revision History.
- Processing of CDR in Real time.
- Real time data backup on multiple servers with instant access.
- Unparallelled reliability, redundancy and speed of data access.
- The ability to compare rate cards to identify discrepancies in billing between customers and providers.
- Add unlimited columns to capture all your data & unlimited rows to capture all your calls.
- Detailed statistics of ACD/ASR/NER/PDD on demand.
- Real time call attempts to check the status of a call.
- Access to SIP trace a call.
- Search for a particular call using phone number, call id, customer ip.
- The ability to stimulate a call, before the actual call is processed, to check the validity of the call.
- Multiple servers to reduce latency.
- Access to your server to restart or to turn off server.
- Detailed statistics of server including CPU utilization, SNMP load average & ping live graph.
- All managed in 1 control panel.
- Scalable Servers.
- Deploy Single or multiple load balancers to server your switch cluster.
- DNS Management on request.
- Lets you execute a customized piece of script per call.
- Allows users to take control in highly programmable way.
- Unique applications can be written that will enable you to create your bespoke computational parameters.
- Dramatically expands your customization options.
- Bridges the gap between off the shelf and customizable switches making it unique to hosted switches.
- Professional 1st line tech support resolving 90% of issues.
- Enhanced 2nd line tech support to solve really difficult problems.
- Access to professional technical knowledge