Table of Contents

Detailed Features - ConnexCS

The following is a comprehensive list of features included in the latest stable version of ConnexCS.

Customer Features

  • Unlimited customers.
  • Prepaid and postpaid customers.
  • IP & User/Password Authentication.
  • Multiple currency support--USD, GBP, EUR, INR, AUD.
  • Alerts--Balance notifications via email.
  • Tax Management.
  • Real-time customer and vendor balances.
  • Command-line interface (CLI) Restrictions.
  • Live channels graphs.
  • Call logs for latest calls on each account
  • Customer portals with balance, Call Detail Records (CDR), rate cards, graphs:
    • Average Call Duration (ACD)
    • Answer Seizure Ration (ASR)
    • Channel Usage
    • Calls Per Second (CPS)
    • Dual Tone Frequency Modification (DTMF)
    • Post Dial Delay (PDD)
    • Ring Times
  • White label (Paid Subscription Only).

Carrier Management

  • Unlimited carriers.
  • Automatic updates of provider balance through customizable API/Scraping.
  • Separate CDR section for carriers.

Rate Card Management

  • Unlimited rate cards, with multiple providers per card
  • XLS, CSX, XLSX & ZIP versions of the aforementioned import.
  • Auto least-cost routing (LCR) generation based on codes.
  • Multiple Currency support for Vendor/Provider rate cards (USD, GBP, EUR, INR, AUD).
  • Tech prefixes per provider switch, or per provider rate card.
  • Advanced options for LCR mapping.
  • NPA-NXX Compatible--Manage hundreds of rate cards by the code.
  • Automatically apply profit margin by percentage or fixed price against specific rate card codes.
  • Revision histories.

CDR Management

  • Real-time CDR processing
  • Real time data backup on multiple servers with instant access.
  • Unparallelled reliability, redundancy, and data access speed.
  • Rate card comparisons to identify discrepancies in billing between customers and providers.
  • Unlimited columns to capture data, and unlimited rows to capture calls.
  • Detailed statistics of ACD/ASR/NER/PDD on demand.

Logging

  • Real-time call attempts to check the call status.
  • Access to SIP tracing on calls.
  • Search by phone number, call id, or customer ip.
  • Pre-processing call simulation to verify call validity.

Server

  • Multiple servers reduce latency.
  • Access server resets and power off.
  • CPU utilization, SNMP load average, & ping live graph statistics.
  • All-inclusive control panel for straightforward management.
  • Scalability, that is, the ability for server deployments to grow alongside companies
  • Single or multiple load balancers.
  • On-request DNS Management.

ScriptForge In

  • Customized call scripts allow programmable control and customization options
  • Unique applications for bespoke computational parameters.
  • Bridges the gap between off the shelf and customizable switches, making it unique to hosted switches.

Support

  • Professional first-line tech support.
  • Enhanced second-line tech support for advanced problems.
  • On-demand technical knowledge above VoIP