Table of Contents

Carrier Management

ConnexCS allows for simplified carrier management through the Carrier Management tab. Here, you can add, modify, and delete carriers. It is found in the Management tab, the four horizontal lines beneath the Home icon in the dashboard:

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Adding Carrier

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To add carriers:

  1. Navigate to Management > Carrier.
  2. Click the + button.
  3. Enter relevant carrier details. A description of these atrributes can be found below.
  4. Click Save.

Figure: A Carrier dialogue box.

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Carrier Fields

  • Carrier Name: Enter a unique name for the carrier.
  • Channels: Add the number of channels (ports) in numeric digits. Set this to ZERO for unlimited channels.
  • CPS: Enter the carrier's max allotted calls-per-second.
  • PayPal Email: Enter the PayPal e-mail associated with the carrier's account.
  • Website: Add the carrier's official website.
  • Portal URL: Enter the carrier's portal URL, eg:
  • Portal Username: Add a unique name for the portal.
  • Portal Password: Enter the password used to sign in to the carrier portal.
  • Portal Access: Decides if the current carrier has access to the portal.
  • Status: The carrier's status. A drop-menu contains the following options:
  • Active - carrier available to process calls.
  • Inactive - carrier will not process any calls.
  • Pending Approval - carrier is undergoing a verification process, but their credentials are in the system.
  • Currency: Choose the relevant currency for each carrier's country.
  • Address: Add the carrier's address, including country and postcode/ZIP code.
  • First Reply Timeout: This is the length of time that you give for the carrier to respond after the first invite. Default value is set to 30 seconds.
  • PDD Timeout: This is the length of time that you give for the carrier to respond to the call. The default value is 5 seconds.
  • Ring Timeout: This is the length of time that the call is allowed to ring before it times out and sends a cancel message. The default value is 60 seconds.

Deleting Carriers

To delete existing Carriers:

  1. Select a carrier from the list using its checkbox.

  2. Click the trash bin icon and confirm.

Checking The Status

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The status screen is for checking carrier information. To check status:

  1. Click the Active button.
  2. Select an option from the dropdown menu to filter results.
  3. The display will change automatically according to your selection.

Searching Carrier

The search box on the Carrier Management screen is for finding specific information among your carrier listings.

Customising The View

The Carriers can be customized to display to display certain columns and omit others. Click the menu button on the extreme right and use the checkboxes to turn columns on or off.

Edit Carrier

To edit Carriers, select an entry from the list, and follow the procedure on the next page:

  1. Press the Edit Carrier button.
  2. Change the carrier's details and then press Save.

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View carrier-related statistics by clicking Stats tab.

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Reply Management

Reply Management is a module that allows for efficient message and response system. Actions and their responses are set according to codes, and these responses can also be customized.

To edit reply codes, select the Replace radio button, prompting the New Code and New Reason fields to appear. After that, choose a code from the list and enter a reason.

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Carrier authentication uses IP addresses to allow or disallow attemps to access service.

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Add new authorized IP addresses by clicking the + button on the right.

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Add details in the Basic and Advanced tabs to complete the IP's entry. Then click Save.

Latest Calls

The Latest Calls tab (next to Authentication) is a log of the latest calls to pass through a given system. You can also simulate a call by clicking the green Simulate button.

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The Failover tab lists information about unsuccessful calls.

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The Payment tab shows payments made to date. Add a new payment by clicking +, fill in the payment information,and the click Save.

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The CDR tab displays call drop rates. Recalculate CDRs for a specific month by entering the dates and clicking Recalc CDR.

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The DID tab displays a list of DIDs. New entries are added with the + on the left. After adding details, click Save.

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The Alerts tab lets you create, manage, and remove alerts that fire when specific events are triggered. See the Alerts page for details on how to manage them.

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Code Consistency

Code consistency measures changes to response codes on numbers returned from the carrier. It is useful for identifying routes of varying or poor quality. Effective carriers try to maintain 100% code consistency.

The metric considers 200 and 404s.

Consecutive failures

Consecutive failures is a primitive way to measure a carrier's ability to connect calls. Once a call connects, the counter resets; if it fails, the counter is increased by one.

Note that this mechanic can show false positives if the customer sends missed call traffic or calls wrong numbers. The counter is a quick way to see if a route is failing rather than a comprehensive success monitor.

Special Considerations has diverged from the SIP spec and exposed an internal IP address required for sequential requests. To ensure compatibility, set the switch manafacturer to