Table of Contents

Limiting CPS & Channels

Limiting CPS and Channels is a mechanism that lets providers put caps on their services. The switch can limit CPS and channels in the following areas:

  • The entire ConnexCS account
  • Per Customer
  • Per Customer IP Address
  • Per Carrier
  • Per Carrier IP Address
  • Ingress Routing

What happens when my server reaches capacity?

When a server reaches capacity, the standard response is: Request Terminated: Server at max cps/channels. If you have multiple servers, you can send a 302 response if the server reaches capacity, advising the client of an alternative location to complete the call.

Load Balancing using DNS (Domain Name System)

For multiple SIP servers, you can load balance the calls without a load balancer server using DNS. To configure the DNS, follow these steps:

  1. Click Setup > Integrations.
  2. Click Domains.
  3. Click + under Server.

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  1. Enter the domain name under the Domain field.
  2. Select Top Level Domain(TLD) to
  3. Check the records against the server IP
  4. Click Save.