Dialogs

Document Metadata

Category: Customer Analytics & Monitoring / Real-Time Call Tracking
Audience: Administrators, Engineers, Support Team
Difficulty: Beginner to Intermediate
Time Required: Approximately 15–30 minutes
Prerequisites: Active ConnexCS account with access to the Customer Portal and permission to view the “Dialogs” module
Related Topics: Customer – Latest Calls, Logging & Call Detail Records (CDR)
Next Steps: After using the “Dialogs” view, proceed to exporting or drilling into the call records via the CDR or Logging modules to analyze call details and troubleshoot issues

Management Customer [Customer Name] Dialogs

Overview

Dialogs display the status of current (real-time) active calls on the account.

Use the Refresh button to get up-to-date information.

Features and Benefits

1. Displays currently active calls.
2. Helps troubleshoot call termination delays.

Ended Status

"Ended" indicates a call is over, but the telephony switches are still tearing down the call, including the Real-time Transport Protocol (RTP) stream and any final signaling. After that, the server gathers data for billing.

Global Dialogs

You can also see the status of all the calls for specific Customers in Global Dialogs.

Also, you can select and end the calls using End Calls and the calls are terminated using the MI Termination.