ConnexCS offers several tools for monitoring Customers and Carriers to help plan, bill, and troubleshoot.
You can find All Customer Monitoring in Management Customer [Customer Name]
On the Stats tab, view graphs related to calling and call quality statistics and reports. All the filtered graphs by different time segments are available to download. Click here for more details.
Route Stats displays Channel, Channel Breach, and Calls Per Second (CPS) Breach data based on individual routes.
The Latest Calls tab provides records of incoming and outgoing calls. View calls and refresh the list of simulated calls. Click here for configuration details.
The Dialogs tab displays all active calls on the account, allowing you to view active calls with a single click.
Use Alerts to send customers notifications when certain events occur. It also automatically deactivates accounts after reaching preset thresholds. Click this tab to view all configured alerts. Click here for configuration details.
You can find All Carrier Monitoring in Management Carrier [Carrier Name]
Consecutive Failures (found on the main Carrier tab) is a straightforward way to assess a carrier's ability to connect calls. Click here for more details.
Failover simplistic way to measure a carrier's ability to connect calls. Click here for more details.
On the Stats tab, view carrier-related statistics. Click here for more details.
View Alerts tied to Consecutive Failures. Click here for more details.