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Capacity Limiting

Limiting CPS & Channels

The ability to Limit CPS (Flow Speed) and Channels allows providers to place caps on specific services.

  • Channels represent the number of active calls on the system
  • CPS (Calls per Second) tracks the number of calls made in a given second

ConnexCS offers a range of options to limit CPS and Channels across the entire account, per carrier, or per customer.

Scope of limit Configuration location
Per ConnexCS account
Per Carrier Management > Carrier > select carrier name > Edit
Per Carrier IP Address (outbound traffic to a specific gateway) Under the carrier, go to Auth > IP Auth > select the IP address
Per Carrier DID (inbound traffic to a specific number) Global > DID > select the DID > Capacity Limits
Per Customer Management > Customer > select customer name > Edit
Per Customer IP Address or SIP user Under the customer, Routing > select the IP or username > Capacity Limits
Per Customer Ingress Routing (to carrier) Under the customer, go to Routing > select the name > Capacity Limits

*Additional details on CPS Spike Buffering as part of the routing strategy.

Server capacity error

When a server reaches capacity, the standard response is: Request Terminated: Server at max cps/channels. If you have multiple servers, you can send a 302 response if the server reaches capacity, advising the client of an alternative location to complete the call.

CPS on load-balanced servers

If you have multiple servers in load balance configuration, it is recommended "Cluster" is enabled. Ex: if you set CPS to 10, clustered servers will allow 10 CPS total, un-clustered servers will allow 10 CPS per server. See Servers for more details.