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Setup Settings Users

Creating and assigning Users and Groups based on various levels of permissions allows for more efficient management of access to the ConnexCS Control Panel. This is done under Setup Settings User.

Design / Concept

Permissions are managed by groups and can be allow or deny. This is granular over every endpoint that is available in the system. It is possible for a user to belong to multiple-groups, however in practice it is more easier to manage with a user only having 1 group.

Create Users

To add a new User:

  1. Click the + button in the Users section on the left.
  2. Complete the User details:

    • Name - The user's name.
    • Groups (optional) - Select one or more Group(s) to be assigned to the new user. This will define their permission levels. (See below for details on creating Groups.)
    • Reseller Account (optional) - Used to restrict resellers. (See below for details on creating Default Resellers.)
    • Password - Enter the password they will use to access the Control Panel. We recommend agents set a default password then advise the user to reset the password immediately after logging in for the first time. This best practice increases user account security by ensuring only the user knows the password.
    • Role - Select User or Administrator. If no role is assigned, the ConnexCS assigns the role of Administrator.
    • Email - The user's email address. It is recommended this is an email address that is used often.
    • Time Zone - Select the User's time zone.
    • Reseller - Alpha Feature Only - This allows the user to be able to access only contacts belonging to that reseller.
    • IP Whitelist - Specify the IP or range of IPs the user can use to connect to the ConnexCS Control Panel. They will not be able to login from any other IP, so be careful with this setup. The IP Whitelist is specified as follows:
      • Single IP address - Ex:
      • Wildcard for IP addresses - Ex: 1.1.1.
      • Range of IP address in the CIDR (Classless Inter-Domain Routing) format - Ex:
    • Shared Ticket - When enabled tickets raised from the above email address will be visible to all logins within your account.
  3. Once the details are entered, click the Save button.

Why should you specify an email address that you use often?

  • The email address is the username to log into the user account.
  • ConnexCS sends an email to the email address, to verify that you own the email address.
  • ConnexCS sends notifications such as credit alerts and low balance alerts to that email address. 

What if I forget my password?

You can reset your password on the ConnexCS Control Panel Login page. If you are unable to do so, contact the administrator who created your user account.

Create Groups

Use a Group to assign a specific set of Control Panel access permissions to multiple users. Typically, you create user groups to assign permissions depending on the roles that the users play in your Carrier Service business model.

Example Group Roles

The Network Services Engineers need permissions to set up routing and but should not have access to the customers' billing details. Alternately, the Billing team needs permissions to access and modify the customers' billing details but not to set up routing for customers' calls.

Step 1: Create Group

  1. Click the + button in the Groups section on the right.
  2. Enter a Group Name.
  3. Use Default Permissions to select the group's global permissions. The options available are: Create, Update, Read, and Delete. All 4 will be selected by default. Click the X to remove a permission. Click the down button on the right to add a permission.
  4. Click Save. The new Group will be listed.

Step 2: Specify Group Permissions

  1. Click on the Group to view the "Add Group Permission" table. Click the + next to the table.
  2. From the Area list, select the functional area of the Control Panel for the specific permission.
  3. Access defines the permissions you want to assign.
  4. Select as many Areas and their Access level as needed.
  5. Once finished, select Save.
  6. The new permissions will be visible in the Add Group Permission table, with the following fields:

    • Path - the path to the functional area's API
    • Access - the level of permissions
    • Action - allows you to edit the Area and Access permissions
  7. Make sure you Save the new permissions.


How does the permissions model work in the ConnexCS Control Panel?

Our permissions model consists of Global permissions and Granular permissions.

  • The Global and Granular permissions are categorized as Create, Read, Update, and Delete (CRUD).
  • Granular permissions override and nullify all Global permissions. Ex: if you assign CRUD permissions globally, and assign granular Read permissions to 3 features, the group has permissions to read data for only 3 features. 
  • If you do not assign granular permissions to a group, the group has permissions to use all features in the ConnexCS Control Panel, depending on the level of global permissions (CRUD). For example, if you assign only Create and Read permissions globally, the group has permissions to create and read data for all features.

Default Reseller

This feature allows you to create a quick default set of permissions suitable for resellers. Simply click on the Create Default Reseller to create a new Reseller Group. Multiple Reseller Groups can be created, and they can be edited to match your business needs.

Change User Password

You can change a user's password (used to log into the ConnexCS Control Panel) if the user has forgotten the password. To change the password, you do not need to know the user's current password.

To change a user's password:

  1. Click the Change Password link to the right of the User.
  2. In the New Password text box, enter the new password. Tip: Hover over the New Password text box to see the passwords requirements.

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  3. Confirm the password by entering the same password.

  4. Click Save.

How should I inform the user about the password change?

When you change a user's password, ConnexCS does not send the new password to the user. You must email or text the new password to the user.