Use the Conference feature (also known as a Conference Call or Bridge) to allow several callers to communicate with each other over a voice call. Once created, callers join the call, and the moderator presides.
In this section, view all the configured Conference groups:
- Name: The name of the Conference.
- Extension: The dial-in numbers for callers to reach the Conference.
- Active Participants: All callers who have joined the Conference.
Edit Existing Conference¶
- Click on the existing Conference name to edit the following fields:
- Name: Conference room identifier.
- Extension: The dial-in number for callers to reach the room.
- PIN and Moderator PIN: Configure the Personal Identification Number (PIN) and Moderator PIN for more security. They're required to enter the room.
Quality: Set the amount of bandwidth available per caller in kilohertz (kHz):
Narrow Band- 8 kHz (G711)
Wide Band1- 16 kHz
Ultra Wide Band- 32 kHz
Max Members: Limit the number of concurrent callers this conference must allow.
Note: The preset of '0' Max Members allows an unlimited number of callers to join the conference.
Saveto keep the new settings.
Conference calls for external callers
Only internal callers can use the above-mentioned standard Conference configuration.
To allow external numbers to dial into the conference, set up a Customer DID and set the Destination to Internal, and then select the available pre-configured conference.
(DID: Direct Inward Dialing)
Conference call keypad options¶
Callers can use the keypad to control the audio on the conference call.
|0||Mute||Mute your microphone. The other callers can't hear you|
|1||Vol talk -||Decrease the volume (sensitivity) of your microphone by 1 unit|
|2||Vol talk reset||Reset the volume (sensitivity) of your microphone to the default value|
|3||Vol talk +||Increase the volume (sensitivity) of your microphone by 1 unit. The other callers hear you louder|
|4||Vol listen +||Increase the volume of the speakers by 1 unit. You hear other callers louder|
|5||Vol listen reset||Reset the volume of the speakers to it's default value|
|6||Vol listen -||Decrease the volume of the speakers by 1 unit|
|7||Energy +||Increase the minimum energy threshold by 1 unit (Only when you speak, the background noise above this threshold get bridged into the conference)|
|8||Energy reset||Reset the minimum energy threshold to it's default value|
|9||Energy -||Decrease the minimum energy threshold by 1 unit|
|*||Deaf/mute||Mute your speakers and the microphone in one action|
|#||Hang up||Disconnect the call and leave the conference|