Skip to content

Reports

ConnexCS Reports provide extensive insights on historical data such as by Customers or Provider routes, DTMF Cost, and Per Number metrics. The ability to Schedule reports adds automation for frequent data requirements. View and download Reports under Management > Report.

Breakout Report

The Breakout report allows you to filter the overall display by Customers and Providers, as well as by date range. Each individual column can also be filtered directly in the grid.

Refreshing the Breakout Report

When refreshing the list (typically done after modifying the filtering parameters), use the Report Refresh and not the Browser refresh button.

Select Multiples

Select multiple Customers, Providers, or Groups, by clicking more than one from the dropdown list when choosing which to display. Remember to click the refresh button each time parameters change to ensure you see the most recent selections onscreen.

Select the Range of Dates

To select a range of dates, enter a date and time in the first and second boxes. Entering a single date will only display activity for that day. After the range of dates is selected, click the OK button.

Columns and Filters

This report is particularly useful if you take advantage of the Column and Filter slide-outs on the right. These allow you to group and drill down by Rows, Values, and so on. Ex: Drag Provider and Provider Destination to Row Groups to see which routes a provider is using for your calls.

Pivot Mode

Enable Pivot Mode (check box at the top of Columns) to swap columns and rows for additional report customization.

DTMF Report

Use the DTMF report for customers that send DTMF (ex: voice broadcast systems). This allows you to establish cost effectiveness for a route, and the cost per DTMF digit.

Reports

Currently this provides the same functionality and options as the individual Breakout and DTMF reports. Eventually they will be replaced by this page and additional reports will be added.

Per Number

This report displays metrics for a specific number. It is particularly useful if you get a complaint about people dialing a specific number. Select the number and define the time frame (max 6 months) to generate a list of all calls for that number, along with call details.

Schedule Reports

This feature emails the Breakout Report at designated intervals. To schedule a breakout report:

  1. From the Report menu, select Schedule Report.
  2. Click the + icon.

    alt text

  3. Enter the report Name and Email where the report will be sent, along with any other desired parameters.

  4. Click Save.

The Scheduled Report screen will update to show the new report.