Tags allow you to create Alerts and Routing information at a global level. Once you have created the Tags, you can then tag the created Alert or Routing Strategy to your customers.
<<<<<<< HEAD You can go to Management Customer Config Tags. ======= 1. You can go to Management Customer Config Tags. 2. Click on the dropdown next to Tags and assign it to your customer.
Tags help reduce the time and effort required in creating an Alert or Routing Strategy for each individual customer.
You can create a general alert or routing strategy and apply it to as many customers as you want.