App Store¶

Setup App Store

The ConnexCS App Store lets you discover, download, and install applications on your user account.

Apps created using the IDE are available for use in the App Store when published.

Apps can be created by other customers or developers and used by ConnexCS's customers.

Steps to install Apps¶

1. Login to your account. Navigate to Setup App Store. Click on the App you wish to install.
2. Click on Install.

3.After hitting the 'Install' button, a window appears with two fields. The first field is 'App Name', where you can either change the name of the application or keep it the same. The second field allows you to select the Version of the application.

4.Click on Install and the App will be installed on your user account.

5.You can view the Description, Installed Versions, All Versions and any Documentation related to the Application.

How to Display documentation for your Application¶

1. You can add information about your specific application by using the Template component in the IDE section.
2. Click here to follow the instructions on how to create a template and add documentation, however, note that template name should actually be app_documentation.

Useful Tools and Applications¶

DID Spam Score¶

Overview¶

This application helps you update the spam score of your DIDs and send a report to the provided email ID.

!!! Note "Please note that this service is chargeable. Check Pricing here.

Prerequisites¶

Before using the app, ensure that the Spam Score package is added to your account.

Steps to Use the App¶

1. Setup Email that will be used as API user.
2. Navigate to IDE DID Spam Score App Environmental Variables. <<<<<<< HEAD
3. Locate the cx_api_user variable.

4. Enter the email address you use to log in as the value.¶

5. Locate the cx_api_uservariable.
   
6. Enter the email address you use to login in value.
   

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7. Select DIDs for Spam Score Check.
8. Navigate to Global DID.
9. Select the DIDs you want to check.
10. Once selected, click on the Spam Score button at the top of the page.
    
11. Send the Spam Score Report.
12. After clicking the Spam Score button, you will be prompted to enter the email address to which the DID spam report will be sent.
13. Enter the desired email address and click Spam Scout.
    

Autonomous Calling¶

Overview¶

This application allows autonomous dialling of numbers from an uploaded list.

Steps to Use the App¶

1. Navigate to Setup App Store Autonomous Calling and click Install.
   
2. A window will appear, select the version of the app and hit Install again.
   
3. After refreshing the Control Panel, the Auto Dial button will appear on the side bar.
4. Click Auto Dial, then Config to setup the calling process.
   • Select the Customer from the drop-down.
   • Enter the Outbound Server in use.
   • Enter the extension in the Endpoint field. <<<<<<< HEAD
   • Enter the CLI and click Confirm.
5. Click on Set Numbers to add the number list for the autonomous dialing process. Click on Save Numbers.

6. Hit the Start button to dial the numbers automatically. `.¶

   • Enter the CLI and click Confirm.
     
7. Click on Set Numbers to add the number list for the autonomous dialing process. Click on Save Numbers.
   
8. Hit the Start button to dial the numbers automatically.
   

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Click-2-Dial (Programmatic API Calling)¶

Overview¶

Click-to-Dial API enables applications, websites, or software systems to initiate phone calls with a single click or programmatic command.

Instead of manually dialing a phone number, users or systems can trigger a call directly from an interface, making the process faster, more efficient, and less error-prone.

Call Flow (How it works?)¶

flowchart TD
    A[API Request Sent] --> B[Includes api_key & phone]
    B --> C[Validate Authentication]
    C -->|Valid| D[Initiate Two Outbound Calls]
    C -->|Invalid| X[Reject Request]

    D --> E[Call to Configured Extension]
    D --> F[Call to Destination Number]

    E --> G{Both Calls Answered?}
    F --> G

    G -->|Yes| H[Bridge Calls Together]
    G -->|No| I[Wait / Retry / Fail]

Steps to Use the App¶

1. Navigate to Setup App Store Click-2-Dial and click Install.
   

2. A window will appear, select the version of the app and hit Install again.
   

3. In the Installed Versions tab click Config.
   

4. A window will open, prompting you to enter the following details:

   • Select the Customer for the drop-down. The account from which the call will be initiated.
   • Enter the API Key. It acts as a gatekeeper, maintaining the security, reliability, and integrity of API-based interactions. API Keys are generated randomly for each customer as soon as you press +Add.
   • Enter the Extension. Number that will be called as one leg of the call.
     

5. Click Save.

6. Navigate to: IDE Click-2-Dial Application Script Forge (Click-2-Dial Originate) Settings Endpoint URLs. This section provides the API endpoint that allows external systems (or internal workflows) to trigger the ScriptForge function send via an HTTP request.
   .

7. Technical Explanation

   • Domain → Specifies the base host where the API is exposed.
   • Function Name (send) → Maps to the underlying ScriptForge function to be executed.
   • Final URL → Fully qualified endpoint that accepts HTTP requests to trigger the function. Enter the API from the Config.
     .

8. When this endpoint is called:

   1. The request is routed to the ScriptForge execution layer.
   2. The specified function (send) is invoked.
   3. Any defined logic, integrations, or side effects are executed.

Yoco Payment¶

Overview¶

Yoco is a payment gateway and merchant services platform that enables businesses to accept, process, and manage digital payments securely through APIs and hosted payment flows.

Instead of handling payment processing, card security, and transaction compliance internally, applications and platforms can integrate with Yoco to initiate charges, collect customer payments, and track transactions programmatically, making payment collection faster, more reliable, and secure.

How it works?¶

To enable payment-related operations via Yoco, the system requires authentication using a Secret API Key. This key determines which Yoco account the API requests are executed against and ensures secure access to subscribed services.

Where to Obtain the API Secret Key?¶

1. The customer logs in to the Yoco App / Yoco Control Panel.

2. Navigate to the API Developer Integration section.

3. Locate the Secret Key under the account credentials.

4. Copy the Secret Key for use in the integration.

Steps to Use the App¶

1. Navigate to Setup App Store Yoco and click Install.
   

2. A window will appear, select the version of the app and hit Install again.
   

3. Go to the Installed Versions tab, then hover on settings icon and click on Config.
   

4. A window will open, prompting you to enter the following details:

   • API User: The selected API user represents the authenticated entity making API requests.
   • Enter the Secret Key. This key is required for authentication. Follow the steps here to generate and retrieve the API key. ConnexCS uses this key to securely authenticate and authorise all payment-related API requests.
   • Surcharge: Configure an additional charge to be applied to payments. You can choose one of the following options:
     • Amount (ZAR): Applies a fixed surcharge in South African Rand (ZAR).
     • Percent: Applies a percentage-based surcharge on the transaction amount.

5. Click Save.

Neutrafix¶

Overview¶

Neutrafix is a telecom routes marketplace integrated within the ConnexCS platform. It allows telecom companies to buy and sell voice routes through a structured, automated workflow.

Using Neutrafix, companies can:

• Browse and purchase telecom routes
• Manage prefixes and rate cards

Neutrafix connects directly with the ConnexCS Control Panel, enabling a seamless flow from company registration → authentication → route selection → billing execution.

System Purpose¶

The Neutrafix application provides:

• Route marketplace access
• Prefix-based routing configuration
• Seller-specific rate card assignment
• API and portal-based access control

User Onboarding Flow¶

1. Sign-Up Process

Users register through the Neutrafix application interface.

Steps

a. User clicks Sign Up.

b. One-click registration flow begins.

c. Company verification documents must be submitted.

d. After completing sign-up, a credentials dialog is displayed containing:

• Username
• Login Password
• API Password

⚠️ Important: Users must securely store these credentials, as they may not be shown again.

Steps to Use the App¶

1. Navigate to Setup App Store NeuTrafix and click Install.
   
2. A window will appear, select the version of the app and hit Install again.
   
3. Click on Config (settings button) to assign the API User click Confirm.
   
   
4. Click on the NeuTrafix app on the sidebar. Complete the Signup process if you are a new customer.
   

5. If you are already a customer, click on Login. A window will prompt you to enter the API Login and API Key. Click on Login. You can get the API Login and API Key from the NeuTrafix Dashboard.
   
   ⚠️ Note: Use your API Username and API Password from the Profile section for authentication; standard login credentials are not supported.

6. A window will appear with the following fields:
   

   1. Market View allows users to See Purchased Routes. Opens list of routes already purchased by the user.

   2. Filter Section:

      Field	Description	Usage
      Prefix	Destination dialing prefix	Used to search routes for a specific number range (e.g., 91, 44, 1)
      Country	Destination country	Filters routes available for a country
      Route Type	Route classification	Filters route quality/type (e.g., CLI, Non-CLI, Premium, etc.)
      Seller	Route provider/company	Shows routes offered by a specific seller
      Seller Route	Seller-specific route category	Filters routes within seller inventory
      Route (Voice / SMS)	Traffic type	Select whether searching Voice routes or SMS routes
      Minimum Price	Lower price limit	Filters routes above specified price
      Maximum Price	Upper price limit	Filters routes below specified price
      Order By	Sorting criteria	Sort results (price, prefix, seller, etc.)

   3. Search Result Section: Displays routes matching the filter criteria.

   4. Result Table Columns:

      Column	Description	Technical Meaning
      Prefix	Destination prefix	Dialing code covered by the route
      Price (USD)	Route rate	Cost per minute/message offered by seller
      Seller	When users click on a seller, they can view the seller’s profile details.
      Type	Route type	Traffic category (Voice/SMS or quality classification)
      Destination	Destination name	Country or operator served
      Route Information	Route details	Technical information about route quality/configuration
      Purchase Route	Action column	Button to buy/select the route
      View More	Additional information	Available to display additional information

   5. Purchase Route: When you wish to purchase a route, double-click on the Purchase in the Purchase Route column. A window will open where you need to select the Account and Carrier. By default the carrier is Neutrafix but you can also choose the carrier from the drop-down. Click on Confirm and Purchase Route.
      

   6. Rate Card Assignment: Whenever a new seller is created, a rate card is automatically added.

ASR per CLI¶

Overview¶

The ASR per CLI application provides a report that displays the Answer-Seizure Ratio (ASR) for each CLI (Caller Line Identification), helping users analyze call performance at a granular level.

Instead of manually compiling call metrics, users can view ASR data directly within the application, enabling faster insights, better monitoring, and more informed decision-making.

Steps to Use the App¶

1. Navigate to Setup App Store ASR per CLI and click Install.
   

2. A window will appear, select the version of the app and hit Install again.
   

3. The installed versions are visible.
   

4. The installed app can be seen in Management Customer.
   

5. Click on the ASR per CLI button on the top.

6. Select the Date Range and click on refresh to get the data.

ConnexCS Control Panel Defaults¶

Overview¶

The ConnexCS Control Panel Defaults application provides predefined configurations for commonly used modules, including:

1. Carrier Win Rate
2. Custom Reports
3. DTMF
4. Latency
5. Route Stats
6. Stats
7. USA Calls
8. USA Rate Center

These modules are already available in the system by default.

Purpose¶

This application allows users to install copies of the existing default modules.

The original modules remain unchanged.

The installed versions are independent copies.

Users can modify these copies as needed.

This ensures that customization can be performed without impacting the default configurations.

Steps to Use the App¶

1. Navigate to Setup App Store ConnexCS Control Panel Defaults and click Install.
   

2. Fill in the App Name, Version and hit Install again. A window will appear, select the version of the app and hit Install again.
   

3. The installed versions are visible.
   

4. Navigate to Management Customer Customer[Name]. These duplicate features are automatically added when the application is installed. You can then customize them according to specific requirements from IDE section.
   

Contact Center¶

Click here for a comprehensive introduction and step-by-step setup guide for the Contact Center.

Sequential CLI¶

Overview¶

The Sequential CLI application enables users to automatically assign CLIs (Caller Line Identification) in a sequential order from a selected database.

Instead of manually selecting CLIs for each call, the system retrieves them sequentially from the database.

Steps to Use the App¶

1. Navigate to Setup App Store Sequential CLI and click Install.
   

2. Fill in the App Name, Version and hit Install again.
   

3. The installed versions are visible and click on Config (settings button).
   

4. Select the database and click on Confirm.
   

5. Navigate to Management Customer Customer[Name] Routing ScriptForge. Select the Sequential CLI and click Save.
   

Webphone¶

Click here for a comprehensive introduction and step-by-step setup guide for the Webphone.

Cx MCP¶

Overview¶

The Cx MCP (ConnexCS MCP App) provides an extensible Model Context Protocol (MCP) server for the ConnexCS Application Platform, enabling seamless integration between AI agents, tools, and external services.

Instead of building integrations manually, users can leverage MCP to connect applications, execute actions, and access data through standardized interfaces, enabling scalable automation and AI-driven workflows.

How It Works¶

The app provides a set of default MCP tool calls out of the box.

You can review, edit, or extend these tools from the IDE section of the app. Once customized, your modified tools will be used in place of the defaults.

Steps to Use the App¶

1. Navigate to Setup App Store Cx MCP and click Install.
   

2. Fill in the App Name, Version and hit Install again.
   

3. The installed versions are visible and click on Config (settings button).
   

4. Point the MCP Server to Your App: Navigate to Setup Options General Custom MCP Endpoint. Select the app from the drop-down menu.
   

Paynamics¶

Overview¶

The Paynamics application in ConnexCS enables users to process payments through the Paynamics payment gateway, providing a secure and streamlined way to handle transactions within the platform.

It supports payments exclusively in Philippine Peso (PHP), ensuring compatibility with Paynamics’ supported currency, and is designed to facilitate billing, top-ups, and payment workflows efficiently.

Steps to Use the App¶

1. Navigate to Setup App Store Paynamics and click Install.
   

2. Fill in the App Name, Version and hit Install again.
   

3. The installed versions are visible and click on Config Paynamics (settings button).
   

<<<<<<< HEAD 4. Follow the configuration steps as shown in the following image. ======= 4. Follow the configuration stpes as shown in the following image.

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