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Setup Integrations Portal

The Portal lets you add domains and sub-domains to the Control Panel, which the customer can access through the Customer Portal.

You can provide several domains for your customers through different brands, and each domain can have different permissions, currencies, default, etc.

Portal Setup

Step 1: Set up the CNAME record

  1. Access your domain account at your domain host.

  2. Locate the page for updating your domain's DNS (Domain Name System) records.

    You can refer the page to as DNS Management, Name Server Management, or Advanced Settings. 3. Locate the CNAME records for your domain.

  3. Add a new domain record (such as, where is the domain that you own).

  4. Point it toward

  5. If asked, we recommend setting TTL at 300 (seconds), which is 5 minutes.

  6. You can add the domain to ConnexCS as soon as you configure it.

Your should expose your Customer Portal via a CNAME which you set up. This won't work with A records or pointing directly.

Step 2: Add a Domain to Portal

  1. In Portal, click .
  2. Enter the details in their respective fields of the ensuing window.
  3. Click the Save button. Soon after, a certificate gets issued for the domain.


You should expose your Customer Portal via a CNAME that you setup. This won't work with A records or by pointing directly.

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Configuration Options

Click each tab to view the configuration details

  • Domain: The URL your customers use to access their portal.
  • Brand Name: The name that appears on the portal for your customers.
  • Customer Sign up: Allow customers to sign up independently.
  • Carrier Sign up: Allow carriers to sign up independently.
  • Template Customer: Select a pre-configured template customer on your account, preset with default values and gets set when a customer independently creates their account via the portal (See "Template Customer example" below). Available values for this template are:
    • Customer [Fields in the customer itself, such as debit limit]
    • Routes
    • Payments
    • Alerts
    • Packages
    • Contracts
  • Currencies: Choose the currencies available for your customers when they sign up.

Select the sections/features displayed to your customers (see "Override Options" below).

Select the columns to display in the Report Breakout Report.

Select the columns to display in the Management Customer [Choose Customer] CDR Report.

  • Javascript: You can ad Custom Javascript in the form of raw Javascript.

For example,

alert('Hello World');

Or in reference to an external Javascript File. Ex:

<script src=""></script>
  • CSS Add custom CSS to modify how various elements are displayed. For example,
h1 {
  display: block;
  font-size: 2em;
  • Upload Logo - Upload your logo in jpg, png or gif format (max 350px wide) to Management File Public.

    A list of available files will now appear in the "Upload Logo" Box.

  • Footer - Enter text to display at the bottom of the page, for example Copyright My Company

Template Customer example

If you want to give all your customers $5.00 credit, create an account from: Management Customer. Add $5.00 in Payments for that account.

When a new customer creates an account from the Customer Portal, they will see a payment created for $5.00 at the same time of account creation.

Override Options

To override these options for specific customers, go to Management Customer [Choose Customer] Edit Config Portal Access.

Select items from the "Show" heading to display the feature, or from the Hide options to prevent it from appearing.

You can now associate brands with Portal, and send an e-mail with your brand or domain name with this feature.

A customer can sign into the various domains available in the system.

Each domain can have different price points, support levels, features, etc.

Steps to create a new Domain:

  1. Go to Setup Integrations Portal. smtp2

  2. Click on + button and click on the SMTP tab.

  3. A window with several fields will appear. You need to fill out the fields:

    3.1 Server: ConnexCS defines the SMTP server for your brand or domain.

    3.2 Username: Define the name you want for the domain.

    3.3 Password: Define the password for the e-mail address.

    3.4 From Email Address: This defines the name of your domain e-mail.

Steps to add Domain to the Customer:

  1. Go to Management Customer Customer Name.
  2. Select the customer you want to associate with the brand.
  3. Click on Edit.
  4. Click on Config and in the Domain field you can select the domain from the dropdown menu.
  5. Click on Save and the customer will be associated with that particular Domain/ Brand. smtp1


  1. Multiple customers can be associated with one domain.
  2. Only one customer can log in to one Domain.

User Access

To configure Users to access the Customer Portal, follow the steps to Add Contact.

Any Contact configured on the account can login to the Customer Portal.