Pre-pay / Post-Pay¶
ConnexCS uses the Debit Limit to differentiate between Pre-Pay and Post-Pay customers.
It's a value (in the customer’s currency) that lets the account drop to a specified amount before the calls stop.
To setup Pre-pay or Post-Pay limit go to Management Customer Basic Debit Limit; and the limits as discussed:
Pre-Pay: Set the Debit Limit to 0.00 for pre-paid customers, indicating that they should pay their balances before they may access services.
Post-Pay: Set the Debit Limit to the maximum amount you wish to allow customers.
This doesn't affect the payment terms, but the negative debit just acts as a form of credit.
Pre-Pay with Credit Buffer:
Set the Debit Limit to the NEGATIVE of your buffer value. To avoid overspending, set a buffer credit on the customer's account.
This will give the non-real-time mechanics in the system a chance to catch up or to send customers. The warnings are about cancellation when they near their limits
For example, to set a buffer to disable dialling for an account once it reaches $5.00; set the debit limit to -$5.00.
The Automatic Cut-Off mechanism is partly real-time, whereas Credit Control is real-time with these exceptions:
Credit Control applies only to new calls.
Calls in progress continue to flow even if customers run out of balance.
The current account credit gets cached by the routing engine for sixty (60) seconds, which means live credit gets delayed by a minute.
While it's impossible to execute 100% real-time credit control that stops account action exactly at 0, there are workarounds.
Credit control techniques like Channel/CPS throttling based on available credit, active call spending, and call duration / spend prediction are all options for scaling systems.
They're not inherent in ConnexCS because they're not conducive to high throughput, so we leave that to advanced users.