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Provider Rate Cards

Rate Cards are an important ConnexCS feature as this is how most information is organized.

Provider Rate Card Management

The Provider Rate Card screen is found under Management > Rate Card > Provider Rate Cards.

  • Name - The name of the provider. Click this link to see the provider's individual rate card and management options.
  • Direction - Choose between Termination or Origination. Change this setting in the Advanced section.
  • Company - The company associated with the rate card.
  • Currency - The currency relative to the provider's region, between USD, EUR, and GBP.
  • ? - Pressing the ? button next to any rate card displays an overview of that provider. It includes the name, the card ID, and any dependent children rate cards that could be affected by changes.
  • ID - The rate card's ID is a system identifier that acts as a placeholder and prevents confusion between similarly named items.

Email the Rate Card

This feature allows providers to email rate cards to customers as an attachment. It is a convenient way to send customers official information relevant to their accounts.

To email a rate card: 1. Click Management > Rate Card > Provider Rate Card. 2. Click the rate card name. 3. Click the Email button. 4. Enter the email address and click Send.

Add New Provider Rate Cards

New Provider Rate Cards may be added manually or by uploading an existing file.

  1. Click the + button under Provider Rate Cards.
  2. Enter a unique name for the provider card.
  3. Select the desired carrier(s) from the dropdown list.
  4. Select the currency.
  5. Click Config.
  6. Set Force Presentation to IntER/IntRA/Indeterminate
  7. LRN is enabled using the Dialer option.
  8. Click Save.
  9. From here, you may Manually Add the rate card or perform a Bulk Upload.

Manual add

To manually add Rate Card rows, select Draft, and add desired rows.

Bulk Upload

The preferred method for adding a Rate Card is to import/upload it:

  1. Click Bulk Upload > Upload.
  2. Browse to and select the rate card file.
  3. This will display the card sent by the Provider in CSV format (if not provided as CSV, must be converted before proceeding)
  4. Right-click the first row under Desitnation and select "Set Start Row"
  5. Right-click and map all 3 columns
    • Col 1 - Name
    • Col 2 - Prefix
    • Col 3 - Cost
  6. Select Upload to Sever and confirm
  7. Select Yes to make this active immediately

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Detailed Rate Card setup

For additional details for adding new Rate Cards, see "Rate Card Setup" in the ConnexCS Video Guide.

Provider Rate Card Settings

Main tab

Dependent Cards - These are Customer cards that use the selected rate card. Changes to the Provider Rate Card will be applied to each dependent rate card.

Revisions tab

The Revision tab displays up to 8 most recent changes made to a rate card (ex: previous Rule count, Presentation, Currency, date created, Billing). The two most recent revisions will be available as Active or Inactive, the rest will be in Archive state.

  1. To activate an earlier version from archive, click Archive next to the Revision. This may take a few minutes.
  2. To make the previous version Active, click Active. This may take a few minutes.

Properties tab


  • Name(Public) - This optional setting allows you to display an alias or pseudonym for the carrier.
  • Tech Prefix - appended to outbound calls
  • Force Presentation options
Option Example Usage
Single Rate 0.0007 Usually a UK Landline
IntER/IntRA 1 (NPANXX) Refers to Interstate and Intrastate calling, typically for USA dialing
IntER/IntRA/Indeterminate 1 (NPANXX) Indeterminate indicates that call is between a USA number and another country
  • Dialing - In the US, LRN (Local Routing Number) identifies the switch for a number and is used to determine billing for a call. When a number is ported from one provider to another, the billing may change based on the new carrier. An LRN dip will correct any pricing discrepancies between the original and new carriers. (ConnexCS owns their own database for this, so the response time is quick.) This helps to reduce billing costs. If the customer wants to do single rates they may not want to do the LRN dip.


  • Billing Precision - Round billing on a card to the specified decimal point.
  • Public Options - Display or hide provider information externally by toggling check boxes on and off. You allow the card to be viewed via HTML (on a web page), CSV (a spreadsheet), an API (an external application), and whether to list the rate card in the domain portal.
  • CLI Restrict - Enable Call Line Identification (CLI) restriction(s). Use regular expressions to set valid number formats.
  • Capped Rate - Block calls above the set price
  • Delayed Bye - On termination rate cards, add the specified duration (in seconds) to the end of each call. Providers may use this in situations where a commercial contract specifies a minimum duration call. This feature should only be used along with full disclosure to both the customer and carrier.