Latest Calls

Document Metadata

Category: Customer Portal / Latest Calls
Audience: Administrators, Support Engineers, Customer Success Team
Difficulty: Intermediate
Time Required: Approximately 15–20 minutes
Prerequisites: Active ConnexCS Customer Portal account with permission to view call-records, and familiarity with navigating the portal’s stats and call tables.
Related Topics: CDR Viewer (for detailed records), Dialogs – Active Calls (for live calls)
Next Steps: After reviewing the Latest Calls tab, customise the column view via “View Columns” to surface the fields you care about, export or copy the table data for trending or incident cases, and create a routine check (e.g., daily) of unusual call patterns or spikes using this view.

Overview

The Latest Calls tab provides records of incoming and outgoing calls.

Select View Columns to change the output for these calls.

Search & Filtering

1. Use the search bar to quickly find specific calls
2. Apply filters on individual columns for targeted analysis
3. Sort columns by clicking on headers

Pivot Mode

1. Toggle Pivot Mode to reorganize and analyze call data
2. Useful for deeper insights and grouped views

Column Customization

1. Enable/disable columns from the right-side panel
2. Tailor the view based on your troubleshooting or reporting needs

Field	Description
Call ID	Unique identifier assigned to each call
Time	Timestamp indicating when the call occurred
Tech Prefix	Routing or technical prefix used for the call
Dest Number	Destination number dialed
CLI	Caller Line Identification (source number)
Direction	Indicates whether the call is inbound or outbound
Authentication	Shows the authentication method or account used for the call
Jurisdiction	Region or classification of the call based on routing
Release Reason	Indicates the reason why the call ended or failed
Duration	Total duration of the call
Card ID	Identifier for the customer or account associated with the call
Source IP	IP address from which the call originated