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Stats

Management Customer [Customer Name] Stats

Use Stats to view graphs related to calling and call quality statistics and reports. Use the selectors at the top to define the time and date range for the graphs. All graphs are managed using the Analytics section.

Main

Data related to SIP signalling and call completion.

Graph Description
Channels Details historic channel usage
ACD Average Call Duration can be viewed as a Total, or you can isolate traffic on a per carrier basis (click on a customer to remove/add it from the graph); if ACD is lower on one carrier, that is indicative of potential line quality issues
ASR Answer Seizure Ratio can be viewed as a Total, or you can isolate traffic on a per carrier basis (click on a customer to remove/add it from the graph); if some carriers are lower than others this may indicate an issue
Customer Carrier ACD Plots ACD for each carrier on separate lines, useful for identifying underperforming carriers
Customer Carrier ASR Plots ASR for each carrier on separate lines, useful for identifying underperforming carriers
Attempts Useful to compare total connected calls to total attempted calls (will roughly correlate to CPS below)
Balance Balance Over Time
CPS Calls per Second over time
Customer Carrier Duration Click on the carriers to select/deselect individual carriers to view desired stats
DTMF DTMF (Dual Tone Modulated Frequency) percentages
Customer Carrier DTMF DTMF percentages for each carrier
Codes SIP response codes (List of SIP Response Codes)
Codes Total Allows you to see SIP codes as a percentage, helpful to identify potential issues
PDD The lower the Post Dial Delay the better, however typically not viewed as problematic until it gets over 7 seconds
Destinations Displays all call destinations
CLI ASR View ASR statistics per CLI
Channel and CPS Breach This will identify instances when customers have exceeded your preset thresholds
Fraud F1 Internal metric used to identify if a customer is potentially dialing many different numbers as opposed to similar/same numbers (may indicate potential fraud situation)

RTP

View call media stats and quality metrics.

Graph Description
MOS The Mean Opinion Score is an average measure of RTCP to generate a score for voice quality (ranges from 0 to 6, over 4 is good)
Round Trip Time Displays how long traffic takes to be sent and received
Jitter Variance of packet delivery across the network causes information to arrive out of order. A higher jitter (50+ ms) may point towards potential voice quality issues
Packet Loss Loss of packets may cause some voice quality issues, or it may not be detectable