Stats¶

Management Customer [Customer Name] Stats

Use Stats to view graphs related to calling and call quality statistics and reports.

Use the selectors at the top to define the time and date range for the graphs. The Analytics section helps manage all graphs.

Main¶

Data related to Session Initiation Protocol (SIP) signalling and call completion.

Graph	Description
Channels	Details of historic channel usage
ACD	You can view Average Call Duration as a Total, or you can isolate traffic on a per-carrier basis (click on a customer to remove / add it from the graph). If ACD is lower on one carrier, that's indicative of potential line quality issues
ASR	You can view Answer Seizure Ratio as a Total, or you can isolate traffic on a per-carrier basis (click on a customer to remove / add it from the graph). If some carriers are lower than others, this may create an issue
Attempts	It's helpful to compare total connected calls to total attempted calls (which correlates to CPS below)
Balance	Balance over time
CPS	Calls per Second over time
DTMF	DTMF (Dual Tone Modulated Frequency) percentages
Codes	SIP response codes (List of SIP Response Codes)
Codes Total	Allows you to see SIP codes as a percentage, which is useful for identifying potential problems
PDD	The lower the Post Dial Delay the better; typically not viewed as problematic until it gets over 7 seconds
Channel Breach	This will identify instances when customers have exceeded your preset thresholds
Destinations	Displays all possible call destinations
Registration Count	Number of SIP user registrations

Graph	Description
ACD (Customer Carrier)	Plots ACD for each carrier on separate lines. It's useful for identifying under-performing carriers
ASR (Customer Carrier)	Plots ASR for each carrier on separate lines. It's useful for identifying under-performing carriers
Duration (Customer Carrier)	To view desired stats, click on the carriers to select or deselect individual carriers
DTMF(Customer Carrier)	DTMF percentages for each carrier

Graph	Description
CLI ASR	View ASR statistics per CLI

View call media stats and quality metrics

Graph	Description
MOS	Mean Opinion Score considers all the above-mentioned factors and generates a value that represents total voice quality; essentially, an average measure of Real-Time Transport Control Protocol (RTCP) to generate a score for voice quality (ranging from 0 to 6; greater than 4 is good).(Mean Opinion Score from Wikipedia)
Round Trip Time (RTP)	The time it takes for an RTP server control packet to make a round trip to the customer's equipment and back, same as an Internet Control Message Protocol (ICMP) ping.(Round-trip delay time from Wikipedia)
Jitter	The number of packets that arrive in the wrong order. For example, Packet #51 arrives before #50, but sent after #50. A higher jitter (50+ ms) may point towards potential voice quality issues. (Jitter from Wikipedia)
Packet Loss	The number of packets lost during transit from the customer end going to the RTP server. A loss of packets may cause some voice quality issues, or it may not be detectable. (Packet Loss from Wikipedia)

Graph	Description
ASR +	Click here to know about ASR +
404 Hits	It indicates the number of times an unavailable URL on your website has been accessed
200 Hits	It indicates the number of successful requests
No Matches	It indicates the number of misses
FTC Block	It indicates the number of calls blocked by the FTC Block