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Conference Calls

Class5 Conference

Use this feature when you want to allow multiple callers to communicate with each other over a voice call. The Callers join the call and are presided over by a Moderator.

Create Conference Call

To create a conference call:

  1. Click the + icon.
  2. Enter the following parameters

    • Enter a Name for the conference call.
    • Select the Customer from the drop-down list. By default, the Conference is only available to users in this customer, however routing can be setup to allow other customers to access it.
    • Enter the Extension for the callers to call (essentially, the dial-in number)
    • Configure the PIN and Moderator PIN for additional security
    • Quality sets the amount of bandwidth available per caller
      • Narrow Band = 8 KHz (G711)
      • Wide Band1 = 16 KHZ
      • Ultra Wide Band = 32 KHz
    • Max Members limits the number of concurrent callers this conference must allow. Note: the preset of '0' Max Members allows an unlimited number of callers can join the conference.

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Conference calls for external callers

The standard Conference configuration above can only be used by customers internal to ConnexCS. To allow external numbers to dial into the conference, setup a Customer DID and set the Destination to Internal, then select the available pre-configured conference.

Conference Call keypad options

Callers may use the keypad to control the audio on the conference call.

Key Result Description
0 Mute mute your microphone. The other callers cannot hear you.
1 Vol talk - Decrease the volume (sensitivity) of your microphone, by 1 unit.
2 Vol talk reset Reset the volume (sensitivity) of your microphone to the default value.
3 Vol talk + Increase the volume (sensitivity) of your microphone by 1 unit. The other callers hear you louder.
4 Vol listen + Increase the volume of the speakers by 1 unit. You hear other callers louder.
5 Vol listen reset Reset the volume of the speakers to the default value.
6 Vol listen - Decrease the volume of the speakers by 1 unit.
7 Energy + Increase the minimum energy threshold by 1 unit (background noise above this threshold is bridged into the conference and only when you speak).
8 Energy reset Reset the minimum energy threshold to the default value.
9 Energy - Decrease the minimum energy threshold by 1 unit.
* Deaf/mute Mute your speakers and the microphone in one action.
# Hang up Disconnect the call and drop out of the conference.