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Global

Overview

The Global Section in the ConnexCS Control Panel provides an account-wide overview of many of the same sections found under Management Customer or Management Carrier.

Its an essential tool for system-wide management, offering key functionalities that allow for streamlined troubleshooting, efficient DID and routing lookup, and centralized authentication and logging.

Whether managing Class 4 call routing or expanding developer capabilities, the Global Section enhances efficiency and oversight across all customer accounts.

What the Global Section Offers?

  • Increased Efficiency: Access and manage multiple customer settings in one place.

  • Faster Troubleshooting: Quickly identify and resolve system-wide issues.

  • Better Visibility: Provides a complete overview of routing, authentication, and logging.

  • Simplified DID Management: Locate and manage DIDs without navigating through multiple customer profiles.

  • Enhanced Debugging: Real-time logging and debugging tools help streamline issue resolution.

  • Scalability: Supports large-scale operations by offering a holistic view of system-wide configurations.

Alerts

View all the Alerts across the entire account. When creating an Alert from Global, you will need to select the Company that will use the Alert.

See Alerts for configuration details and examples for building Alerts.

Alternate location(s):

  • Customer [Customer Name] Alerts
  • Carrier [Carrier Name] Alerts

Testing

Click Test (only available here) to simulate the Alert.

Contacts

View all Customer Contacts. When creating a Contact from Global, you will need to select the Company where the Contact exists.

See Contacts for configuration details.

Alternate location(s):

  • Customer [Customer Name] Main
  • Carrier [Carrier Name] Main

Call Detail Record

View CDRs (Call Detail Record) for all Customers. The Global CDR view also allows you to select specific CDRs for Recalculation.

See CDR for configuration details.

Alternate location(s):

  • Customer [Customer Name] CDR
  • Carrier [Carrier Name] CDR

Dialog

View all active calls across the entire account.

See Dialogs for configuration details.

Alternate location(s):

  • Customer [Customer Name] Dialogs.

Routing

View overview of configured routes grouped by Customer, Customer Card, Provider Card, and all active Channels and current CPS calls per account.

See Routing Overview and Rate Card Overview for details.

Alternate location(s):

  • Customer [Customer Name] Routing Ingress Routing

Caller Line Identification

View CLIs for all the customers.

See CLI for more details.

Alternate location(s):

  • Management Customer [Customer Name] Routing CLI.

Direct Inward Dial

View a list of all DIDs (Direct Inward Dialing) and configure and edit them.

See DID for configuration details, including Bulk Upload.

Alternate location(s):

  • Customer [Customer Name] DID
  • Carrier [Carrier Name] DID

Unlike the Customer DID section the Global DID sections groups numbers as follows:

  • Assigned: Numbers currently assigned to accounts.
  • Inventory: Unassigned numbers.
  • Provision: Uses ConnexCS ScriptForge Drivers interface with DID provider APIs so you can assign new numbers.
  • Providers List: Lists all DIDs and associated providers.

IP Authentication

View all configured IP Authentication.

See IP Authentication for configuration details.

Alternate location(s):

  • Customer [Customer Name] Auth
  • Carrier [Carrier Name] Auth

Invoices

View all Invoices, access basic invoice functions (such as date range, unit price, tax), and assign payments.

See Invoices for configuration details.

Alternate location(s):

  • Customer [Customer Name] Invoices

Payment

All Payments across the account.

See Payment for configuration details.

Alternate location(s):

  • Customer [Customer Name] Payment

SIP Registration

View the current list of registered SIP users.

SIP Registration has no supplementary documentation or configuration options.

Inbound Registrations

View active registrations (live calls) of desk phones into ConnexCS.

  • Username: Registered user.
  • IP: Current IP.
  • Protocol: The protocol from which it's registered.
  • NAT: Indicates that far-end NAT traversal has modified the entry.
  • TTL: Time since the request came in.
  • Send: Click Message to send a note (select several entries if required).

Outbound Registrations

View active registrations (live calls) from ConnexCS out.

  • ADR: The username and address the ConnexCS switch has connected with.
  • Expires: Time until expiry date.
  • State: Current call status.
  • Cx Server: Server responsible for the outbound connection.
  • Last Register Sent: When was the Last registration sent.
  • Register Timeout: Expected timeout of the call.

Global View Only

This section doesn't have a corresponding view from within individual Customers.

SIP User Authentication

View status of all SIP Users, reset the SIP Password (including the option to generate one), and send a message to the SIP User.

See SIP User Authentication for configuration details.

Alternate location(s):

  • Customer [Customer Name] Auth
  • Carrier [Carrier Name] Auth

Transcription

A transcription service translates voice communication, whether live or recorded, into text.

  • Customer [Customer Name] Transcription

Weylon

Weylon is a remote testing application that allows end users to run tests for call issues.

The Control Panel receives results for review.

For setup information, see Remote Testing under Troubleshooting.