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Global

The Global section of the ConnexCS Control Panel provides an account-wide overview of many of the same sections found under Management Customer or Carrier. This can be helpful for troubleshooting issues across customers or for situations where you are trying to locate the customer of a specific a DID. Some of these sections may also be configured and managed from the Global view.


Alerts: View all the Alerts across the entire account.

See Alerts for configuration details.

Alternate location(s):

  • Customer [Customer Name] Alerts
  • Carrier [Carrier Name] Alerts

Testing

Click the Test button (only available here) to simulate the Alert.


Contacts: View all Customer Contacts.

See Contacts for configuration details.

Alternate location(s):

  • Customer [Customer Name] Main
  • Carrier [Carrier Name] Main

CDR: View CDRs for all Customers. The Global CDR view also allows you to select specific CDRs for Recalculation.

See CDR for configuration details.

Alternate location(s):

  • Customer [Customer Name] CDR
  • Carrier [Carrier Name] CDR

Dialogs: View all active calls across the entire account.

See Dialogs for configuration details.

Alternate location(s):

  • Customer [Customer Name] Dialogs

DID: View list of all DIDs, as well as configuration and editing.

See DID for configuration details.

Alternate location(s):

  • Customer [Customer Name] DID
  • Carrier [Carrier Name] DID

Unlike the Customer DID section, the Global DID sections groups numbers as follows:

  • Assigned: Numbers currently assigned to accounts.
  • Inventory: Unassigned numbers.
  • Provision: Uses ConnexCS ScriptForge Drivers interface with DID provider APIs so you can allocate new numbers.
  • Providers List: Lists all DIDs and associated providers.

IP Authentication: View all configured IP Authentication.

See IP Authentication for configuration details.

Alternate location(s):

  • Customer [Customer Name] Auth
  • Carrier [Carrier Name] Auth

Invoices: View all Invoices and allocate payments.

See Invoices for configuration details.

Alternate location(s):

  • Customer [Customer Name] Invoices

Payment: All Payments across the account.

See Payment for configuration details.

Alternate location(s):

  • Customer [Customer Name] Payment

SIP Registration: View currently registered SIP users.

There is no configuration or additional documentation for SIP Registration.

Inbound Registrations View active registrations (live calls) of desk phones in to ConnexCS.

  • Username: registered user
  • IP: current IP
  • Protocol: protocol it is registered from
  • NAT: indicates that far-end NAT traversal has modified the entry
  • TTL: time since request came in
  • Send: click Message to send a note (select multiple entries if desired)

Outbound Registrations View active registrations (live calls) from ConnexCS out.

  • ADR: the username and address the ConnexCS switch has connected with
  • Expires: time until expiry
  • State: Current call status
  • Cx Server: Server responsible for outbound connection
  • Last Register Sent: when the last registration was sent
  • Register Timeout: when the call is expected to timeout

Global View Only

This section does not have a corresponding view from within individual Customers.


SIP User Authentication: View status of all SIP Users.

See SIP User Authentication for configuration details.

Alternate location(s):

  • Customer [Customer Name] Auth
  • Carrier [Carrier Name] Auth