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Remote Testing

Document Metadata
Category: Troubleshooting & Diagnostics / Remote Testing
Audience: Administrators, Engineers, Support Team
Difficulty: Intermediate
Time Required: Approximately 20–30 minutes
Prerequisites: Active ConnexCS account with access to the Global → Weylon section (or equivalent remote-testing tool), and ability to ask the customer to install and run the testing agent on a reachable host
Related Topics: Troubleshooting – Signalling, Troubleshooting – Media, Logging & Audit Trails
Next Steps: After provisioning a remote-test configuration and having the customer run the agent, review the test output in the Control Panel, correlate the results with the customer issue (e.g., latency spikes, packet loss, trace-route anomalies), document any findings, and update your internal run-book for future remote-testing workflows.

Remote Testing using the Weylon application allows for increased visibility into customer issues. The process consists of three steps.

Testing Results

Reports for the data visualization of test results are presently in development.

Provision Test

First, provision the desired test in the ConnexCS Control Panel. Go to Global Weylon. This lists any existing tests.

Create Test Configuration

Click to create a new testing configuration.

  • Name: Name the new test, ideally something descriptive so you know what it will test.
  • ID: Its randomly generated by the system.
  • Show Output: When Enabled, it displays real-time results while the tests are running on the customer's equipment. When Disabled, it displays a progress bar, so there is no confusion about what all the results mean while the test is still running.

Add Criteria

Next to Criteria, click to specify the test parameters.

  • Type: Select to run Ping, Simulate Media, or Trace Route.
  • Host: Specify the Internet Protocol (IP) or Fully Qualified Domain Name (FQDN).
  • Level: Select any one of the 3 options to vary the intensity of the test:
    • Basic: Single, quick test.
    • Standard: Captures a moderate amount of data without much detail.
    • Advanced: Detailed soak test, which can last several minutes.

Save work

  • Click Save for the Criteria. Add additional test Criteria as required.
  • Click Save to complete the test setup.

Customer Setup

Next, the customer needs to install Weylon on their Linux machine.

Install the Application

wget https://app.connexcs.com/files/weylon

chmod +x ./weylon

Execute the Test

./weylon -i ABCD

View Results

All test results report back to your Control Panel under Global Weylon.

Help with interpreting test results

If you need help reviewing the report data from these tests, please reach out to ConnexCS Customer Support for guidance.