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Detailed Features

The following is a comprehensive list of features included in the latest stable version of ConnexCS.

Customers

  • Unlimited Customers
  • Live Channel View.
  • Prepay & Post Pay
  • Approved Payments (e.g Bank Transfers)
  • Auto Tax (Sales Tax / VAT)
  • Email Confirmation on Payments.
  • Minimum payment limit.
  • Customer Level Channel & CPS Limitation
  • Customer Portal
  • Tag Support
  • Per Customer Custom Variables
  • Meta Information Storage (Address, etc)
  • Approved CLI's Only
  • Email & Mobile Verification
  • MRC Packages
  • Invoices (See Billing)
  • Document Management
  • Auto-login to Customer Portal
  • Auto Email Password
  • Internal Number Range Assignment & Management
  • Save Multiple Contacts & Designations
  • Bulk Email & SMS

Contracts

  • Contract Management
  • Contract Revision Management
  • Grace Period prior to contract approval
  • Auto close route if contract not signed

Alerts

  • Multiple Receipients
  • Balance / ACD / ASR / PDD / Consec Failure
  • Send Alert to Email or SMS
  • Test Alert
  • Customizable Reset Threshold
  • Penalty for predefined time.

Contacts

Authentication

  • Bulk Add IP
  • Duplicate IP Detection & Warning
  • IP Authentication
  • Direction Selection (Inbound / Outbound Only)
  • Endpoint Level Channel & CPS Limitation
  • Codec Restrictions
  • Non Standard Ports
  • Perimiter Normalization (Advanced A & B Number Manipulization to get numbers in E164 format.)
  • SIP Username / Password Authentication
  • User Latency Measurement (Graphs)
  • UDP / SIP Pinging
  • IP Whitelist (for User / Password Auth)

Providers

  • Per Provider Card Capped Rate (Block calls that exceed a set cost per minute)
  • Block calls with a connection cost
  • Upstream carrier multiple endpoint loadbalancing (with weights)
  • Per Provider Custom Variables
  • SIP Code Rewriting
  • Custom set failover code
  • Alerts (See Customer Alerts)
  • Consecutive Backoff (Reduce sending calls to failing providers)
  • P-Asserted-ID Rules.
  • Propagate Username.

Authentication

  • Outbound Proxy Support
  • Perimiter De-Normalization (Send in the carriers required format)
  • Codec Restrictions
  • Carrier Username / Password Registration Support

Rate Cards

  • Origination / Termination
  • Revisions
  • NPANXX (Intrastate / Interstate / Indeterminate)
  • LRN & DN
  • Multi-Currency
  • Tech Prefix Per Card
  • Custom Rounding Method and Billing Precision
  • CLI Restriction
  • Capped Rate & Block Connect Cost
  • Bulk Upload or Build in Browser
  • Email Rate Card

Compile Customer Cards

  • From Carrier Cards
  • Manual Ordering
  • Attach Contract to a Customer Card
  • Convert between NPANXX, LRN, Flat Rate, Single Cost, Currencies
  • Auto calculate profits based Absolutely / Relatively / Percentage
  • RegEx Filter & Build Rules

Routing

  • Global Routing Profiles
  • Tags
  • Temporarly Disable Customer Termination Routes
  • Per Route CPS & Channel Limitations.
  • Tech Prefix Support
  • Single source IP many customer support.
  • Dialstring Filtering
  • Per Route Capped Rate (Block calls that exceed a set cost per minute)
  • Block calls with a connection cost
  • CPS Buffer (Add PDD to lower CPS Spikes)
  • ASR+ (Cached Connectivity Prediction to lower upstream ASR)
  • Per Route Scripting with ScriptForge
  • Per Route Custom Variables
  • Temporary Locking & Excluding of Carriers
  • P-Assert-ID Management

DID Management

  • ToS (Disable DID)
  • Serial Forking (Multiple Failover Destinations)
  • Call Forwarding
  • Route Internally / SIP User / External IP Address
  • Channel and CPS Limitations
  • Assign Package to DID
  • Tags
  • DID Driver Support (Connect Any Provider API)

CLI Management

  • CLI Whitelist
  • Force CLI (if not in whitelist)
  • RegEx Rewrite
  • P-Assert-ID
  • Orig / Term Rules

Call Distribution

  • Applicable Per Route or Per Prefix
  • Tiered Distribution
  • LCR - Least Cost Routing
  • Random Distribution (Weighted)
  • Round Robin Distribution
  • Block Prefix
  • Reverse LCR
  • Manual

Calling Cards

  • Bulk Calling Card Generation
  • Write your own calling card system
  • Predefined Credit
  • Topup Vouchers (via Customer Portal)
  • Customer Template

Provision Management

  • Support for all major phones
  • Phone Book Support
  • Per Line Configuration
  • Package Assignment
  • Custom Variables
  • Custom Templating
  • Integrated with Calling Cards for softphone deployments

Circuit Test

  • Add your own Origination & Termination
  • Manual or Automated Circuit Tests
  • Measure:
    • CLI
    • PDD
    • MOS
    • Audio Engagement Delay
    • DTMF
    • Release Reason
    • 183/180 Delay
    • Answer / Release Propagation Latency
    • Codec

Status Page

  • Integrated to Customer Portal
  • Multiple Components
  • Rate Card Support
  • Incident History
  • Incident Progression

Control Panel

  • Single control panel for all servers
  • Realtime updates from server
  • Smartphone Compatible
  • Multi-Langauge
  • Multi-Currency
  • Multi-Timezone
  • Microsoft / Google HMAC OTP
  • YubiKey Hardware Security Token (WebAuthN)
  • Duo Security
  • Full API Support
  • High Quality Data Tables with custom collations & data piviot
  • Bulk Import
  • Bulk Edit / Delete
  • Quick Save
  • Quick Help Buttons
  • Per Page Audit Trails
  • Live Channel Counters & Graphs
  • Global Edit (Bulk view for customer components)
  • International Numbering Plan Database

Customer / Carrier Portal

  • Whitelabel
  • Customer / Carrier Signup
  • Default Template Customer (Set Initial Credit, etc)
  • Multiple Custom Domains Supported (Seperate Branding on each)
  • Custom Permissions (30+ Options)
  • Call Reporting
  • Customisable CDR Downloads
  • Email & Mobile Verification
  • Self CLI Verification (via callback)
  • Full API Support
  • Upload your own Logo
  • Customise your Portal
  • Custom Forms
  • Custom Origination Details
  • Paypal, Stripe & Pending Bank Transfer Support
  • Add Payment Details Text
  • Add your own Javascript & CSS
  • Free SSL Certificate for customer portal

Class 5 PBX

  • Custom Application Builder (Integration with ScriptForge)
  • Conference (User & Moderator Pin Support)
  • Voicemail to Email
  • Custom Voicemail Message
  • Voicemail Password
  • Call Queues
    • Music on Hold
    • Perodic Announcements
    • Join Message
    • On Hook Agents
    • Off Hook Agents
  • Parallel & Sequential Ring Groups
  • Music on Hold
  • IVR Menus

Developer

  • ScriptForge (Javascript) Applications
    • Routing
    • Class 5 Applications
    • UI Enhancement
    • Batch Processing
  • Form Builder - Place custom data collection forms on Customer and Control Panel
  • Analytics - Build your own Reports
  • Userspace Database - Create your own databases
    • Real-time querying with ScriptForge
  • Template Customisation
    • Emails
    • Form Submission Messages
    • Integration with ScriptForge
  • Language Customisation (Enhance the system with your own Languages)
    • English
    • اللغة العربية
    • Deutsch
    • Español
    • Français
    • हिन्दी
    • 日本語
    • Kanuri
    • Português
    • Русский
    • తెలుగు
    • اردو
    • 中文
    • Add your own.

Reporting

  • Detailed Customisable Breakout Report
  • Realtime / Daily / Monthly
  • Per Customer & Per Route
  • 3 Months minimum history
  • Custom Date Range Selector
  • Channels / ASR / ACD / Attempts / Connected / PDD
  • DTMF Reporting (Count the amount of calls with DTMF passed)
  • Failure Report
  • CLI based ASR
  • Provider Report Per Customer
  • Channel / CPS Breach Graphs (Identify if calls are being blocked because of Channel / CPS Restiction)
  • RTCP Reports (MOS / RTT / Packet Loss / Jitter)
  • Build your own Reports
  • Spend Report
  • Profit Reports
  • Customer / Provider Traffic Attribution
  • Per Carrier Failover Report (Identify calls which failed, then succeeded through another carrier)
  • Carrier Code Consistance (Compare Commonality of response codes for similar numbers between carriers)
  • Cost per DTMF
  • Scheduled Reports
  • Per Number Analysis Reports
  • Live SIP Registrations

Technical Tools

Call Logging

  • Realtime call log (prior to CDR generation)
  • SIP Registration Log
  • Always on SIP Trace
  • SIP Ladder Generation from Always on pcap
  • Real-time calls dialog
  • Call Simulation
  • Comprehensive Call Information
  • Media Information & Stats
  • Real Time Searching
    • CallID
    • A & B Number
    • With & Without Prefix
    • Source IP

Billing

  • Invoice Generation
  • MRC Packages
  • Start Date & End Dates
  • Auto Decrement Credit
  • Minimum spend (Bill the customer extra to make up for their min spend)
  • Customer & Provider CDR's
  • Invoice Format per destination or per day.
  • Re-rating of calls if incorrectly setup.

CDR

  • In Browser Vie
  • Download
  • Custom Range
  • Custom Columns
  • Multi-vector Query Support
  • Optionally Infinite Data Retention

Infrastructure / Platform

  • Backups
  • Auto Archival
  • Custom SMTP Server
  • Built in SMS Delivery (SMS Cost included)

Servers

  • Deploy Multiple Servers
  • Deply in Multiple Zones Worldwide
  • Instant Deployment
  • Load Balancers / Dispatchers
  • Custom UDP, TCP, TLS, WebRTC Ports
  • Cluster Capabilities
    • Share Channel and CPS Allocations Globally
    • Inter call routing
    • Shared User Location Registration
  • TLS Certificates free of charge (TLS & WebRTC)
  • Capacity 302 Redirect

SIP

  • Topology Hiding
  • Force NAT (Where NAT cant be detected).
  • Intercept Reinivite (Handle Reinivites actively)
  • Active SIP Pinging
  • Advanced Session Timer Management (Active & Passive)
  • Disconnect calls after X seconds
  • Custom First Reply, Pre & Post Ring Timers

Media

  • 30+ RTP Servers distributed worldwide.
  • Media Transcoding
  • Direct RTP
  • Wholesale Large Volume Call Recording
  • SRTP Support
  • ZRTP Passthrough
  • Video Passthrough
  • IPV4 & IPv6

DNS

  • Free Subdomain
  • High Volume DNS Service
  • Low TTL
  • A Record Management
  • SRV Record Management
  • Low Latency Changes
  • Failover Automation

Security

Users

  • Multi User Login
  • IP Restriction
  • Multi Groups
  • Users can below to many security groups
  • Granular Permissions (80+ Definable Areas)
  • Microsoft / Google HMAC OTP
  • YubiKey Hardware Security Token (WebAuthN)
  • Duo Security
  • Idle Auto Logout

Platform

  • Firewall
  • Auto Detect & Block Hack Attempts
  • Platform Inteligence

Integrations

  • Paypal IPN
  • Paypal Express Checkout
  • Stripe (Credit Card, etc)
  • Duo Security
  • Moneris
  • ScriptForge Driver (API Proxy in Javascript)

Advanced Management

  • Global Prefix Sets (Dialstrings / Strategy)

AnyEdge

Global AnyCast SIP, highly scalable, lowest latency worldwide, eliminated SPOF on the edge.

  • Dedicated IP Address
  • SIP Packet Compression / Compaction
  • SIP Packet Validation
  • CPS Limits & CPS Breach Metrics
  • Far End NAT Traversal (Customisable)
  • Globally Redundant
  • UDP / TCP / TLS / WebRTC Connectivity
  • Free TLS Certificate
  • Custom TLS Ciphers & Curves
  • Optional Require & Verify Certificate
  • Multi-domain support & config.
  • 10K+ CPS
  • 10Gbps DDoS Protection
  • Registration Proxy
  • Outbound Proxy
  • Multiple Call Distribution Methods
  • BYOD (ConnexCS Class 4 switching not needed)
  • Zone based proximity routing

API

  • RESTful Customer Portal API (Can use your customer credentials to access)
  • RESTful Control Panel API (80+ CRUD Endpoints)

We have done our best to compile a detailed feature list, however our product is growing day-by-day and this should be interpreted as a minimum, as with our powerful customisations, you can accomplish more.