Alias

Document Metadata

Category: Customer Account Management / Routing Configuration
Audience: Administrators, Engineers, Support Team
Difficulty: Intermediate
Time Required: Approximately 30–60 minutes
Prerequisites: Active ConnexCS account, permission to edit customer alias rules (number rewriting)
Related Topics: Customer – Auth, Number Manipulation Basics
Next Steps: Configure Routing Rules after Alias

Management Customer [Customer Name] Alias

Overview

The Alias feature allows for complete or partial number rewriting before further processing.

Alias will re-write the destination number.

Create Alias

1. Click .
   • Current: Current number or script (regex).
   • New: Set to another number or script (regex).
2. Click Save.

Video Guide

See walk-through in Alias Video Guide.

Processing Order

Number modifications occur in a structured sequence:

1. Parameter Rewrite: Initial modifications to parameters
2. Alias Processing: Number rewriting based on alias rules.
3. Routing: The final step that determines the call's destination based on the modified number.

Each stage contributes to refining the call flow for optimal routing and handling.