Route Stats

Document Metadata

Category: Customer Analytics & Monitoring
Audience: Administrators, Engineers, Support Team
Difficulty: Intermediate
Time Required: Approximately 30–60 minutes
Prerequisites: An active ConnexCS account with access to the Customer module and routing configuration for the relevant customer
Related Topics: Customer – Stats
Next Steps: Review per-route performance graphs and breach alerts under the Route Stats section

Management Customer [Customer Name] Route Stats

Route Stats displays Channel, Channel Breach, and Calls Per Second (CPS) Breach data based on individual routes.

This section provides routing performance insights.

Key Features

• Displays per-route analytics (if traffic is present)
• Provides similar insights as general Stats, but per individual route.
• Helps troubleshoot route-specific issues affecting call quality and performance.

You can see the data in the form of graphs.

1. Channels: Number of Channels allocated to the customer.

2. Channel Breach: When a customer exceeds the number of permitted channels.

3. CPS Breach: When a customer is passing more calls per second than permitted.

Use the selectors at the top to define your time and date ranges, and also to select specific carriers.