Alerts

Document Metadata

Category: Customer Portal / Alerts & Notifications
Audience: Administrators, Support Team, Customer Success Team
Difficulty: Intermediate
Time Required: Approximately 20–30 minutes
Prerequisites: Active ConnexCS Customer Portal account with permissions to view and configure alert settings
Related Topics: Customer Portal – Dashboard, Customer Portal – Latest Calls
Next Steps: Define which event types you want to be notified about, configure the recipient list (email addresses or SMS gateways), and test an alert

Alerts allow you to check various aspects of your account. This includes tracking when your balance falls below a certain threshold or if a specific usage parameter, such as Calls per Second (CPS) or Channels, becomes high.

The automated process also gives you real-time insight into your account status.

Click Alert Title to view the configuration details.

Click Test to run a Simulation of the Alert.

Balance Alert

The ability to edit and create new Alerts is still under development.