Dialogs

Document Metadata

Category: Customer Portal / Dialogs (Active Call View)
Audience: Administrators, Support Engineers, Customer Success Team
Difficulty: Intermediate
Time Required: Approximately 15–20 minutes
Prerequisites: Active Customer Portal account with permissions to view live-call (dialog) statistics
Related Topics: Customer Portal – Latest Calls, Customer Portal – CDR Viewer
Next Steps: Log in to the Customer Portal → Dialogs, click Refresh to view current active calls, identify any sessions with abnormal statuses (e.g., lingering “Ended”), and correlate with logging/trace tools to diagnose tear-down or RTP shutdown issues.

Management Customer [Customer Name] Dialogs

Dialogs display the status of presently active calls on the account. Use the Refresh button to get up-to-date information.

Ended Status

"Ended" indicates a call is over, but the telephony switches are still tearing down the call, including the Real-time Transport Protocol (RTP) stream and any final signaling. After that, the server gathers data for billing.