Latest Calls

Document Metadata

Category: Customer Portal / Latest Calls
Audience: Administrators, Support Engineers, Customer Success Team
Difficulty: Intermediate
Time Required: Approximately 15–20 minutes
Prerequisites: Active ConnexCS Customer Portal account with permission to view call-records, and familiarity with navigating the portal’s stats and call tables.
Related Topics: CDR Viewer (for detailed records), Dialogs – Active Calls (for live calls)
Next Steps: After reviewing the Latest Calls tab, customise the column view via “View Columns” to surface the fields you care about, export or copy the table data for trending or incident cases, and create a routine check (e.g., daily) of unusual call patterns or spikes using this view.

The Latest Calls tab provides records of incoming and outgoing calls.

Select View Columns to change the output for these calls.