Recording

Document Metadata

Category: Customer Portal / Call Recording Management
Audience: Administrators, Compliance & Legal Teams, Support Staff
Difficulty: Intermediate
Time Required: Approximately 20–30 minutes
Prerequisites: Active ConnexCS Customer Portal account with permissions to access the Recording module and familiarity with your organization’s recording retention policies
Related Topics: Logging & Audit Trails, CDR Retention Policies

The Recording area allows you to listen to recorded calls, provided this feature is available on your account.

1. Under Path, select the date (YYYY-MM-DD format) to inspect.

   

2. This will list all recordings for that date.

3. You can identify specific calls in two ways:
   • Path: Use the Call-ID which you can find in Latest Calls).
   • Last Modified: If there are some calls, you can find them by searching for the time the call ended. This is less conclusive than using Call-ID, in particular when there are a lot of calls.
4. Select Download or Play Audio to access the recording.
5. Select Back to go back to the list of dates.