Voicemail¶
Document Metadata
Category: Class 5 Services / Voicemail Configuration & Management
Audience: Administrators, Engineers, Support Team
Difficulty: Intermediate
Time Required: Approximately 30–60 minutes
Prerequisites: Active ConnexCS account with Class 5 module access; knowledge of PBX extensions and voicemail user workflows
Related Topics: Class 5 Group & Queue Setup, Class 5 IVR Configuration
Next Steps: Navigate to
Class 5 → Voicemail, configure default greeting, manage user inboxes, customise dial-pad navigation options, test voicemail, then integrate voicemail into IVR or call-flow apps as requiredClass 5 Voicemail
Displays all Voicemail on the system (unlike the other Class5 modules).
For individual customers, navigate to Management Customer [Customer Name] Class5 Voicemail
VoiceMail Dialpad Options¶
To access Voicemail, dial *1. The default actions for Voicemail navigation are:
| Menu | Function | Key |
|---|---|---|
| Main Menu | Play New Message | 1 |
| Main Menu | Play Save Messages | 2 |
| Main Menu | Configuration Menu | 5 |
| Main Menu | End | # |
| Listening to VoiceMail | Listen to File | 1 |
| Listening to VoiceMail | Save File | 2 |
| Listening to VoiceMail | Delete File | 7 |
| Listening to VoiceMail | Un-delete File | 8 |
| Listening to VoiceMail | 4 | |
| Listening to VoiceMail | Fast Forward | 6 |
| Listening to VoiceMail | Rewind | 4 |
| Listening to VoiceMail | End | # |
| Control Playback | Pause | 0 |
| Control Playback | Restart | 1 |
| Configuration Menu | Record Greeting | 1 |
| Configuration Menu | Choose Greeting | 2 |
| Configuration Menu | Record Name | 3 |
| Configuration Menu | Main Menu | 0 |
| Configuration Menu | End | # |
| Recording VoiceMail | Listen to File | 1 |
| Recording VoiceMail | Save File | 2 |
| Recording VoiceMail | Record File | 3 |
| Recording VoiceMail | End | # |