Billing Guide

Document Metadata

Category: Billing Guide
Audience: Administrators, Engineers, Finance Team
Difficulty: Intermediate
Time Required: 15–30 minutes
Prerequisites: Understanding of how billing works in the platform (e.g., CDRs, rate cards, per-minute vs per-channel billing)
Related Topics: Billing Basics — details on increments and rounding, ConnexCS Billing — overview of billing models (per-minute, per-channel)
Next Steps: Review your account’s billing setup, ensure rate-cards and billing increments are properly configured, then monitor actual costs vs budget.

Call Detail Records

Call Detail Records (CDRs) are historical records of all calls in a given period. These are billable and are the suggested data set for referring to questions about billing and invoices.

See the Customer CDR for more details.

Invoices

Use ConnexCS Invoices for basic invoicing functions.

See Customer Invoice for more details.

Payments

Use Payments to view and approve payments made on customer accounts. See Customer Payment for more details.

Vouchers

Vouchers function like calling cards, and you can also apply for credits.

See Topical Guides Billing Vouchers for more details.