Apps

Class 5 Apps

The ConnexCS Apps feature allows providers to create small, simple, drag-and-drop applications and ConneXML applications. Some examples are Echo Tests, Conference, IVR setup.

Build App

To create a new App:

1. Navigate to Class 5 Apps.
2. Click on the blue button.
3. Fill in the following details for the application.
   • Name: Enter the name of the application.
   • Customer: Select the customer from the drop-down list. By default, the app is available to all the customers.
   • App Type: Select the type of app you want to create from the drop-down Call Flow or ConneXML.
   • Destination: Enter the Extension for the callers to call (essentially, the dial-in number).
   • PBX Server: Select the relevant server for your customer.
4. Click Save.

Call Flow

Advanced Applications

To configure more complex applications, ConnexCS offers Class5 Programmable Voice which allows you to build comprehensive applications using JavaScript.

Class 5 Auto Add DNC for callback on IVR

In a Class 5 setup, you can configure an endpoint to redirect incoming calls to an IVR, where the caller can be added to the Do Not Call (DNC) list automatically.

App Type

Call Flow

A Call Flow App allows you to build Class 5 applications using a visual, drag-and-drop editor.

Each app is made by connecting nodes, where each node performs a specific telephony function.

By linking nodes together, you can design automated call handling, IVRs, announcements, tests, and more.

Node Types

Node Type	Purpose	What It Does	Typical Use Cases	Config
Echo	Diagnostic media testing	Loops the caller’s RTP audio back to them without any modification	Latency/jitter testing, codec negotiation checks, RTP path validation	Not Applicable
Audio	Play pre-recorded messages	Streams a stored audio file or system prompt to the caller	Announcements, hold messages, compliance notices	Audio: Select the audio filefrom the drop-down menu
Conference	Multi-party communication	Connects the caller to a conference room	Support bridges, team conferences, supervisor monitoring	See Conference Config documentation
TTS (Text-to-Speech)	Dynamic spoken prompts	Converts text into synthesized speech and plays it to the caller	IVRs, OTP readouts, balance/usage announcements, automated alerts	Text: The exact message that the Text-to-Speech engine will read aloud

Build your Call Flow App

1. Loign to your Control Panel.
2. Navigate to Class 5 Apps.
3. Click on blue + button.
4. A window will appear and prompt you to fill in the following fields:
   1. Name (required): Name of the Call Flow App.
   2. Customer (optional): Assign the app to a specific customer.
   3. App Type (required): Select Call Flow from the drop-down.
   4. Destination (required): Extension or dial-in number callers will dial.
   5. PBX Server (required): Choose the PBX server (Distributed server selects the closest one automatically).
   6. Click on Save.
      
      
5. After saving, the Call Flow Editor appears. This editor provides a canvas with draggable nodes you can connect to build your application logic.
6. The black icon on the canvas represents the incoming call entry point. When a caller dials the configured Destination 1234, the system begins executing the nodes connected to this point.
7. Example: Creating a Simple Call Flow
   1. Drag the TTS node onto the canvas.
   2. Configure its Text field with the message you want the system to speak.
   3. Connect the TTS node to the incoming call entry point.
   4. Once connected, any inbound call will first hear the text spoken via TTS.
      
      
   5. Drag the Echo node onto the canvas.
   6. Connect the Echo node to the TTS node.
   7. After the system speaks the TTS message, the call flows into the Echo node.
   8. Callers will hear their own voice repeated back, making it ideal for audio path testing.
      
      
8. Additional Options:
   
   

ConneXML

Click here to view the comprehensive guide on ConneXML.