Alerts

Document Metadata

Category: Carrier Management / Alerts & Thresholds
Audience: Administrators, Engineers, Support Team
Difficulty: Intermediate
Time Required: Approximately 30–45 minutes
Prerequisites: Active ConnexCS account with Carrier-module access; understanding of call-flow metrics (e.g., fail-over counts, CPS, channel usage) and email-based notification workflows
Related Topics: Carrier Stats, Carrier Reply Management
Next Steps: Define alert thresholds (e.g., consecutive fail-over limit), assign recipient email(s), test alert execution, and ensure fail-over monitoring is operational

Use Carrier Alerts to contact a selected email address when Consecutive Failovers reach a predetermined limit. See Customer Alerts for configuration details.