IDE

Overview

ConnexCS IDE is a powerful, flexible platform that allows developers and administrators to customize, automate, and optimize the ConnexCS ecosystem.

Its a one stop solution platform for developing custom applications, automating tasks, and enhancing system efficiency. With its modular elements, it streamlines workflows while ensuring a user-friendly experience.

With an intuitive interface and a wide range of features, the IDE enables seamless integration, improved efficiency, and enhanced functionality.

Key Features

1. Build Custom Buttons using the Button Builder to enhance navigation and functionality.
2. Store and Manage Data with Database and Key-Value Store for persistent storage.
3. Customize Interfaces via Page Builder to tailor the Control Panel, Customer Portal, and Web Phone.
4. Automate Processes using ScriptForge to create and deploy scripts efficiently.
5. Modify Templates for outbound emails, SMS, and WebPhone content.
6. Query Databases Easily with Query Builder, simplifying database interactions without direct SQL knowledge.

Benefits

• Customization: Modify interfaces, dashboards, and reports to fit business needs.
• Automation: Reduce manual workload with ScriptForge and autonomous processes.
• Scalability: Store and manage large data volumes efficiently.
• User-Friendly: Simplify database interactions with Query Builder.
• Efficiency: Enhance workflow with custom buttons, templates, and dashboards.

Use Cases

1. Various Administration Panels:
2. Customize the Control Panel to meet your operational requirements.

3. Build intuitive dashboards for easy management.

4. Customer-Facing Administration Panels: Provide clients with a user-friendly interface for managing their accounts.

5. Agent WebPhone & Call Center WebPhone
6. Equip agents with a customizable WebPhone for seamless call handling.
7. Optimize call center operations with specialized tools.
8. Autonomous Calling: Enable automated outbound calls for notifications, surveys, or verifications.
9. Personalizing the Dashboard: Modify dashboards to display key performance metrics and relevant data.
10. Customizable Reports: Generate tailored reports to gain insights into call analytics, agent performance, and billing.

How to use the IDE?

1. Login to the Control Panel.
2. Click on IDE. A window will appear as follows.
3. The Global option has the following features:
   1. Database: For creating custom data storage. Click here to know more.
   2. Key-Value Store: Key-Value pair format for storing data. Click here to know more.
   3. Project: For organizing various applications. Click here to know more.
   4. Queue: Queue will display the status of various jobs like Waiting, Prioritized, Active, Completed, Failed, Delayed, Paused.
4. Button Builder: Create and build buttons on Control Panel, Customer Portal, Forms etc. Click here to know more.
5. Domain: Create Domains where your applications will be visible. Click here to know more.
6. Page Builder: Drag and Drop components to create pages, forms etc. Click here to know more.
7. Query Builder: Use SQL queries to communicate with databases. Click here to know more.
8. Script Forge: Create and deploy customize scripts to automate tasks. Click here to know more.
9. Template: Create customize templates for outbound SMS/Calls for informing customers about balance, invoice etc. Click her to know more.