Certificate

Document Metadata

Category: Setup & Configuration → Information → Certificate
Audience: Administrators, Engineers, Support Team
Difficulty: Intermediate
Time Required: 10–15 minutes
Prerequisites: Access to the Setup → Information section of your ConnexCS Platform control panel; basic knowledge of TLS/SSL certificates and DNS domain configuration.
Related Topics: WebPhone Domain Setup (requires certificate installation), Server Configuration – Certificates (apply certificate to servers)
Next Steps: Apply selected certificate to an appropriate server or Web domain after adding it — see Server Configuration or Domain Deployment sections.

Setup Information Certificate

Certificate management for public-key cryptography, such as:

• Customer Portal
• WebPhone
• TLS SIP
• WebRTC

(TLS:Transport Layer Security, SIP: Session Initiation Protocol, WebRTC: Web Real-Time Communication)

ConnexCS provides certificates free of charge courtesy of Let's Encrypt or User Provided.

Add Certificate

To add a certificate:

1. Click on the :fontawesome-plus: symbol.
2. See the configuration details below to use either Let's Encrypt or a User Provided certificate.

Let's Encrypt

1. Enter the Domain name for this certificate. To allow ConnexCS to manage your certificates, you must ensure that the DNS records are appropriately set to point to our server.
2. Set User Provided to "No."
3. Click Save and the system will provide you with the certificate.

Let's Encrypt renewals get managed automatically.

User Provided

1. Enter the domain name for this certificate.
2. Ensure that you have set User Provided to "Yes."
3. Certificate and keys should be in PEM (base64 format).

4. Enter your Certificate with the BEGIN and END tags as follows:

   -----BEGIN CERTIFICATE-----
   
   <enter certificate here>
   
   -----END CERTIFICATE-----
   

5. Enter your Private Key with the BEGIN and END tags as follows:

   -----BEGIN PRIVATE KEY-----
   
   <enter certificate here>
   
   -----END PRIVATE KEY-----
   

6. Enter your CA(Certificate Authority) Certificate with the BEGIN and END tags as follows:

   -----BEGIN CERTIFICATE-----
   
   <enter certificate here>
   
   -----END CERTIFICATE-----
   

Renewals for User Provided certificates are your responsibility.

Checking Certificates

The Status column has a :fontawesome-check: representing all passed checks.

The following exhibits a problem: :fontawesome-exclamation-triangle:. If you hover your mouse, you will see a checklist explaining the issue.